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- How can I get a Delphi Packard Engineering Handbook?
- Why is convoluted conduit priced differently than other components?
- What if I need to purchase in less than standard pack quantities?
- How do I obtain pricing on new part numbers that are not recognized on the web?
- When are parts considered "non-cancelable/non-returnable"?
- What turnaround time should I expect on in-stock items?
- What if I have a problem with a shipment after it is received?
- How do I obtain a return material authorization number (RMA)?
- What information will I need when reporting defective material?
- When can I request reimbursement for sorting charges?
- How long do I have to return product?
- When will a restocking charge apply?
- How do I ship my return?
- Where do I ship my return?
- How can I participate in the empty terminal reel-recycling program?
- I have a $10 shipping and handling fee on my invoice. What is that?
- I want to place a credit card order via your website. How do I do this?
- I want to place a cash-in-advance order via your website. How do I do this?
- How do I open an account or a line of credit?
- Which credit cards does Power & Signal Group accept?
- How can I get information regarding my order or account credit balance?
- Why can't I see my confirmed order online?
- How can I get a tracking number for my order?
- How can I access a drawing?
- How do I obtain a Certificate of Compliance?
- What are your terms and conditions?
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The Delphi Packard Engineering Handbook is no longer available
for distribution. Delphi discontinued distribution of the
handbook as it contained virtually all parts manufactured
by Delphi Connection Systems, including parts targeted for
obsolescence or those not readily available. In its place,
Delphi has developed its Connection Systems Catalog, which
focuses on those parts that are generally accessible and available
for sale. The catalog contains a "Product Family Selection
Guide" to assist users in determining the product family that
best suits their needs. Additionally, each section depicts
all of the individual components required to form a complete
connection system.
To download an electronic version of the
catalog, click here. Or request a hard copy by completing
this request form.
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Convoluted conduit is priced by the
foot, rather than by the piece price like other components.
Conduit may be ordered in any of the following manners:
- A Gaylord: the uncut standard
pack length
- A Gaylord Portion: a single length
less than the Gaylord length
- • Cut-to-Length: any number of pieces each cut
to your specified length
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Power & Signal Group has developed its Innerpack program to provide our customers with the right amount of stock. By pre-packaging popular Delphi Connection Systems product we are able to respond rapidly to your inventory needs for smaller material requirements.
Our Innerpack process automates the packaging of small quantity parts and thereby ensures the count accuracy in each bag. All Innerpack bags are labeled with standard AIAG format barcode labels to assist your receiving process. Each label also includes a unique serial number and other manufacturing traceability information.
A complete listing of all of our Innerpack part numbers and their respective pack sizes may be downloaded here. For pricing, please contact your inside account representative.
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Contact your Inside Account Representative for all of you quoting needs.
Please remember that specific information about your part usage will help us to provide you with the best quote possible.
User information includes:
- OEM end user
- Application (i.e., headlamp connecter, transmission pass-thru connection system, mass-flow air sensor, etc.)
- Vehicle or Model Type (i.e. class 8 truck, 4WD tractor, electronic power steering, etc.)
- Complete bill of materials
- Production Model Years and respective annual volumes
- Prototype and pilot volumes and respective timing
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In some circumstances, part numbers are subject to special non-cancelable and non-returnable (NCNR) terms and conditions. Examples of when NCNR terms may apply include, but are not be limited to:
- The manufacturer requires a minimum buy on a particular item.
- You are a high-volume user of a part with otherwise limited usage.
- A part is purchased especially for you when there are no other users.
- The manufacturer's lead time on a part extends beyond your firm order commitment window and Power & Signal Group must order based on your forecast to meet your delivery requirements.
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Most orders for in-stock items can be shipped from our distribution center within 48 hours. For urgent situations, same day shipments may be arranged by contacting your Inside Account Representative.
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Should you encounter any problems or discrepancies with any shipment you receive from Power & Signal Group, please notify us immediately via your Inside Account Representative.For domestic shipments within the U.S., you must notify us of any discrepancies within 15 days of shipment receipt. For international shipments, you must notify us of any discrepancies within 60 days of shipment receipt. Failure to notify us within the specified times may limit our ability to confirm your discrepancy and correct the situation to your satisfaction.
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If you need to return product to Power & Signal Group for any reason, you must first call us to request a return material authorization (RMA) number. All return requests are subject to review and approval before an RMA will be issued. For customer convenience returns (those returns not due to Power & Signal Group error or product defect), all material must be in resalable condition. Examples of products that are not considered resalable include, but may not be limited to, situations where:
- Original cartons and labels are not intact
- Engineering change level is no longer current
- Product is obsolete
- Manufacturing traceability is not intact
To ensure quality integrity, we are unable to accept returns of any broken standard packs, Innerpack, or less than case items under any circumstances.
Upon approval of a return request, your Inside Account Representative will send you a Return Material Authorization Label Form containing your RMA number and other information regarding your return. This form also includes a pre-addressed label for your convenience when preparing the return.
Please remember, your RMA number must be issued prior to your return of the product and it must be noted on the outside of every carton you are returning. If you return material to us without first obtaining an RMA number or if your RMA number is not marked on each carton, we will be unable to receive your shipment at our dock and the material will be returned to you at your expense.
Delphi Connection Systems will not issue RMA numbers for product purchased from Power & Signal Group and will not accept returns of material purchased from Power & Signal Group.
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When calling to request return authorization for suspect or defective material, we will ask you to provide us the following:
- Sample pieces
- A detailed explanation of the questionable material
- Manufacturing date, serial number, and a copy of the product label
We will ship you replacement parts immediately if you advise us that your production will be affected before the product evaluation process is completed. In these instances, you will be invoiced for the replacement parts at the time of shipment. Power & Signal Group reserves the right to confirm defective stock before credit is issued.
When returning defective stock, you must have the Power & Signal Group original carton and label containing the serial number and manufacturing date. If you do not have these, Power & Signal cannot accept your return.
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Power & Signal Group will replace defective stock whenever possible Therefore, we will not generally reimburse you for any sorting charges you incur. Exceptions to this policy are handled on a case-by-case basis and should be handled through your Inside Account Representative.
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Requests to return material must be made within 90 days of the original invoice date to receive full purchase price credit, less any applicable restocking charges. Requests to return material after 90 days are considered overstock buybacks. In these cases, Power & Signal Group determines which products will be repurchased and the repurchasing price is negotiated at the time of return. All overstock buybacks are subject to restocking charges.
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Power & Signal Group may apply a restocking charge on your return under certain circumstances. These may include, but are not necessarily limited to:
- Returns of customer overstock
- Returns due to customer ordering errors
- Return of product via unauthorized carrier
- Return of product on a freight-collect basis
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All returned material must be shipped
on a prepaid basis via United Parcel Service. On occasion,
the physical size of a return dictates that it be sent via
common carrier. Common carrier returns should be sent via
Con-Way on a freight-prepaid basis. If you would like to use
an alternative common carrier, please contact our Transportation
Department at 440-394-2235 prior to shipping. No domestic
returns will be accepted via airfreight under any circumstances.
Power & Signal Group will credit your account for any prepaid
freight charges incurred to return product to us, provided
that an error on Power & Signal Group's part has created the
need for the return. In cases where a restocking charge is
applicable, Power & Signal Group will not reimburse you for
any freight charges.
| IMPORTANT NOTE: Your RMA Number
must be clearly marked on the outside of every carton
being returned. |
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All Delphi Connection Systems material
purchased from Power & Signal Group should be returned directly
to:
Power & Signal Group
Attn: Returns Center
5440 Naiman Parkway
Solon, OH 44139
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Customers who wish to return their
empty terminal reels should contact Bill Rausch at 330-373-2630.
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Power & Signal Group applies a standard
shipping and handling fee on collect shipments. Customers
who wish to eliminate this fee have their account updated
to participate in our Pre-paid and Add program. Contact your
Inside Sales Representative for more details.
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Our website does not currently support
credit card orders. Contact your Inside Account Representative
to process a credit card payment.
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Our website does not currently support
cash-in-advance orders. Contact your Inside Account Representative
to process a cash-in-advance payment.
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Click here to find all the information you need to open an account with Power & Signal Group.
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MasterCard and Visa only.
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You can check the order status of
your account online by accessing the “My account”
page (link). You may also contact your representative at (216)
378-6600 or 1-(800)-722-5273.
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Your order could be on hold. Contact
your representative at (440) 836-6600 or 1-(800)-722-5273.
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You can access your order tracking
information from the My Account page.
You may also contact your representative at (440) 836-6600
or 1-(800)-722-5273.
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Drawings that are available are displayed
with part search results. Access Parts Search
to begin.
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The Certificate of Compliance is located
on the bottom of our packing slips.
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Power & Signal Group’s terms
and conditions may be downloaded here.
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